Privacy Policy

PTKDELECUADOR S.A., wishes to inform its clients, in a transparent way, about the policy in force for the processing and protection of the personal data of those persons who voluntarily use the forms to contract with PTKDELECUADOR S.A. or to access any of the Contents, products or services of this website, which involve the sharing of your personal data with PTKDELECUADOR S.A.

For clarity and ease, we summarize below the relevant points of this Personal Data Protection Policy:

Who is responsible for the data processing?

PTKDELECUADOR S.A. processes the personal data of its customers and users as a data controller, which means that it takes care of how to use and protect your data.

For what purpose is your data collected and processed?
Personal data obtained, among other purposes, are used to manage your registration as a user, to answer questions raised in doubt resolution forms, to manage the purchase of products or services, as well as to, if you wish, send you customized communications.

Legitimation for the use and processing of your data
PTKDELECUADOR S.A. is entitled to process your data for different reasons. The main one is the need to process them to execute the contract generated when registering and purchasing or enjoying any of the website’s services or functionalities. Moreover, we are entitled by the interest in answering your inquiries or the consent given to send you commercial communications, among others.

Do we transfer your data to third parties?

PTKDELECUADOR S.A. shares its data with service providers that help or support it.

What rights do you have as the owner of your personal data?
You have, among others, the right to access, rectify or delete your personal data.

We invite you to read below, in detail and attention, the full content of this Data Protection Policy, to be able to understand how the data collected is used, as well as the rights that you hold as a customer and user.

Identification of the data controller

PTKDELECUADOR S.A., legal person with Taxpayer Identification No. 1391806256001, domiciled at Av. 113 Calle Oliva Miranda and Calle 48; Multibodegas Nº 6 y 7; Manta, Ecuador informs its customers and users that it is the owner of the website www.pegatanke.com and is as responsible for the processing of personal data obtained through it.

Policy Update

PTKDELECUADOR S.A. will modify, without prior notice, this privacy policy whenever necessary to adapt it to any legislative, regulatory, jurisprudential, administrative changes or in order to adapt this policy to the instructions issued by the legislature. Notwithstanding the above, any modification of this policy will be published and informed by PTKDELECUADOR S.A., so it is recommended that customers and users of this website periodically read this Privacy Policy in order to know the changes made in them.

Data Processing Purpose

PTKDELECUADOR S.A. informs its website’s customers and users that the processing of personal data is carried out for the following purposes:

• Opening a customer profile on the website itself, as well as in compliance with a contract, to carry out all administrative, accounting, tax and logistic efforts related to the contracting and provision of services and products of PTKDELECUADOR S.A., in relation to the commercialization of the products of PTKDELECUADOR S.A., through electronic commerce. Such profile is also useful for managing our company’s contact schedule and servicing your requests for consultation electronically.
• Responding to queries you raise regarding the products or services described on this Website.
• With the prior granting of your consent or in the legitimate interest of PTKDELECUADOR S.A. for:
  a) Customized application of promotional campaigns, as well as subscription to commercial communications.
  b) Anonymously using the data -without any characteristic that may identify you- for the purpose of carrying out statistical analysis and study of its own or of third parties.
• For the legitimate interest of PTKDELECUADOR S.A., for:
  a) Improving its expectations and increasing your level of customer satisfaction by developing and improving the quality of its own or third party products and services, as well as by conducting statistics, surveys or market studies that may be of interest.
  b) Courtesy communications, anniversary greetings, wishing you happy holidays or just a good day.

Data Processing Duration

PTKDELECUADOR S.A. will retain your personal data for the duration of the commercial relationship between the parties, either for the time necessary to manage the purchase of the products or services that have been purchased (including possible returns, complaints or claims), or for as long as it is necessary to service your request.

For promotional or marketing activities, we will process your data until such subscription is expressly unsubscribed. If you participate in promotional actions, your data will be kept for a reasonable period until the action ends.

Regardless of the processing of your data for the time strictly necessary to comply with the corresponding purpose, such data will be subsequently and duly stored and protected, for the time in which responsibilities arising from their processing may arise, in compliance with the regulations in force at all times. Once the possible actions are prescribed in each case, we will proceed to the deletion of the personal data.

Legal Basis for Data Processing Legitimation

PTKDELECUADOR S.A., informs that the legal basis it holds for the processing of personal data of its customers and users is, on the one hand, its customers’ free, unequivocal, specific, informed and expressed consent and, on the other, the legitimate interest arising from the correct provision of products and services offered.

Underage users

PTKDELECUADOR S.A. is aware that this Website and the services and products offered herein may also be of interest to an underage audience in some way. However, if PTKDELECUADOR S.A. becomes aware that personal information has been collected from children under 13 years of age inadvertently, it will be immediately deleted from our records and the corresponding account will be canceled, unless the express authorization of their legal representatives is obtained.

Personal Data Transfer

PTKDELECUADOR S.A. only plans share the personal data of its customers and users for the following purposes:

• complying with its obligations towards the Public Administrations in the cases required in accordance with the legislation in force in every subject and at any time. Where appropriate, this data will be shared to other bodies such as Judges, Prosecutor’s Office, Courts, Ministry of Finance, Court of Auditors, Ombudsman or others similar to those.
• the economic management of the orders placed on behalf of Financial and fraud detection and prevention institutions; technological service providers; logistics, transport and delivery service providers and collaborators; marketing and advertising related service providers and collaborators.

For service efficiency, some of the aforementioned providers are located in various territories. In such cases, we inform you that PTKDELECUADOR S.A. transfers your data with adequate guarantees and always keeping the data security of its customers and users.

Data Quality

PTKDELECUADOR S.A. warns customers that, except for the existence of a legally constituted representation, no client can use the identity of another person and share their personal data, so customers must, at all times, take into account that, they can only include their own personal data in an appropriate, relevant, current, accurate and true manner. For such purposes, customers will be solely responsible for any direct and/or indirect damage caused to third parties or to PTKDELECUADOR S.A., due to the use of someone else’s personal data, or their own personal data if fake, erroneous, not current, inappropriate or impertinent. Likewise, customers who use the personal data of a third party will be liable to the latter for the corresponding data obligation in case such personal data had not been collected from the interested party, and/or for the consequences of not having informed this third party.

Exercise of data access, opposition, rectification, cancelation/deletion, processing limitation and portability.

PTKDELECUADOR S.A. informs its customers of the possibility of exercising, their rights of access, opposition, rectification, cancelation/deletion, processing limitation and portability of the data, free of charge, by providing a copy of their national identity document or Passport or equivalent identity document together with their request in written to PTKDELECUADOR S.A. at Av. 113 Calle Oliva Miranda and Calle 48; Multibodegas Nº 6 and 7; Manta, Ecuador, or by email to legal@pegatanke.com.

Security measures adopted in relation to the processing of personal data.

PTKDELECUADOR S.A. informs its customers and users that it has adopted the necessary technical and organizational measures to guarantee the security of personal data and prevent unauthorized alteration, loss, processing or access, taking into account the status of technology, the nature of the stored data and the risks to which they are exposed. Likewise, PTKDELECUADOR S.A. guarantees customers and users the fulfillment of the duty of professional secrecy regarding their personal data and the duty to keep them.